Speak Clearly:

1. Plan ahead. Before you speak, take time to reflect. Know your purpose, so you can develop strategies and systems that match your values. Be sure to choose appropriate times and channels for what you have to say.
   
   
2. Simplify your message. Employees may feel overwhelmed by too many details. Consider using quick graphics to replace a long speech. Format your emails and memos with bullets and headlines to make them easier to read.
   
   
3. Stay in touch. Provide frequent opportunities for updates and discussions. Schedule staff meetings and one-on-ones. Publish a staff newsletter.  Make yourself visible and approachable.
   
   
4. Share stories. An inspiring anecdote will inspire your team and bring them together around a common goal. Build a plot around one or two main points. Use concrete examples to show your emotional appeal.

Listen Closely:

1. Pay attention. How observant are you? Being aware of your surroundings will help you keep up with informal conversations and nonverbal cues.
   
   
2. Ask questions. If you want to know what your team is thinking, go straight to the source. Ask open-ended questions that give others the chance to elaborate on their responses. Avoid biased wording that could influence their answers.
   
   
3. Welcome feedback. Let your team know what they think about you. Thank them for their honest and constructive input and use it to enhance your performance. When possible, hold meetings to invite their input before making decisions and collaborate on making action plans.
   
   
4. Don’t make judgments. What’s the difference between hearing and listening? As a leader, it’s important to use your mind as well as your ears. Let others finish what they’re saying without interrupting them or thinking about your response. Try to put yourself in their position.

Additional Communication Tips for Leaders

1. Be inclusive.  Different organizations require leaders who are able to relate to a variety of audiences and create an environment where everyone feels valued and respected. That means building real relationships and recognizing individual and group contributions.
   
   
2. Show empathy. Authentic connections depend on caring about the needs of others and being able to understand their thoughts and feelings. Developing a culture of empathy also promotes helpful behaviors and cooperation.
   
   
3. Follow through. Actions really do speak louder than words. In order to earn trust, it’s important to lead by example. Deliver on your promises and ensure that your actions are consistent with what you say.
   
   
4. Find solutions to conflicts. While effective communication can foster harmony, some disagreements should be expected. Stay calm and search for mutually beneficial solutions.
   
   
5. Master technology. Stay current with your computer skills so that you can communicate both online and offline. Video calls and other tools are likely to remain popular in a climate of remote and hybrid work.

Wrap-Up

Successful leaders know how to use their communication skills to build trust and motivate others. Expressing yourself with clarity and compassion can help you to develop strong work relationships and guide your team to success.